Cyfrifiaduron Dyffryn Conwy Computers

Friday, 18 February 2011

Remote Repair

We can have a look at your computer without the need of a home visit or for you to visit us.
The latest Remote Control Software allows us to do this over the internet.

We can fix a lot of problems by connecting to your PC via the internet.
We use a software called Mikogo to do this.

Step1 - Phone us on 01492 520119 or 07802 472822 so we can connect instantly or arrange a time.

Step 2 - Got to the Mikogo website and follow the instructions, you will download a small application that will run on your PC but not installed.

Step 3 - Once connected we'll work on getting your PC back up and running.

Mikogo
https://join.mikogo.com/

Monday, 31 January 2011

Computer repair phone scam

It is a scam that has bee around since 2008 but it's still happening in 2011.
My Dad had a phone call yesterday by a person with an Indian accent saying that there was a problem with his PC and that they needed him to connect the computer to the web so they could show him the problem and fix it for him.

Luckily for my father this was not the first time he's been contacted so he declined their service.
For those who haven't heard of the scam the caller asks you to follow their instruction and shows you that there is a problem with your PC. They show you "Errors" in your Event Viewer which are always there on everyone's PC's anyway.

They then get you to download a piece of software that lets the take over your PC to "fix" it. This will open your PC for them to steal your data and will charge you to get rid of the "errors". It has been reported that people have been charged £185.

If you receive one of these calls don't get scammed. Put the phone down and if your worried please phone us.

http://www.guardian.co.uk/world/2010/jul/18/phone-scam-india-call-centres

What is the Event Viewer?

The Event Viewer shows any significant event that happens in your PC. They can be programme, security or system events.
Take a look at your Event Viewer

Start>Control Panel> Administrative Tools> Event Viewer>System

You can always see "Errors" in the Event Viewer, this is normal, but this is what the scammers use to show that there is a so called problem on your PC.